Posted Date : January 11,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3931
Government Authority located in Ontario; Canada based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system to the government authority located in Ontario.
- To provide implementation services that include, but are not limited to, project management, change management, and software configuration management for the successful delivery of the solution,
- SAAS based system: The system/solution must be 100% cloud-based SaaS offering with no components requiring on-site software installations, nor should there be a need to have any in of VPN or dedicated access to specific vendor hosted servers.
- The system must be 100% browser based specifically supporting Microsoft’s Edge browser.
- The system must be able to support Microsoft Azure AD based Single Sign-On (SSO) and account management. Microsoft Endpoint Manager (InTune) and Microsoft Teams (request capture, user interaction, self service bots),
- Service Request management: The system must have Service Management capabilities.
- Problem management: The system must have Problem Management capabilities that help identify and manage the causes of incidents, thereby minimizing the future recurrence of similar incidents
- Incident management: The system must have Incident Management capabilities that facilitate incident capture, reporting, communication, tracking, resolution, and closure.
- Knowledge management: The system must have a comprehensive knowledge management capability that allows for gathering, analyzing, storing, and sharing knowledge that is created within the IT Service Desk.
- Enterprise service management: The system must have the capability to apply IT Service Management to other business areas within the organization
- Asset management: The system must have a robust Asset Management capability to be able track the lifecycle of all assets. Use of bar codes to tag and track devices is required.
- Self-service portal: The solution must have a self-service portal where end users can securely report/log incidents and requests and follow-up on the status / life-cycle of their requests.
- Mobile application for end users and technicians: The solution must have a responsive mobile front end for both service technicians and end users who report incidents and request services.
(2) All the questions must be submitted no later than January 21, 2022.
[C] Eligibility:
Onshore (Canada organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 14,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3931
Government Authority located in Ontario; Canada based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system to the government authority located in Ontario.
- To provide implementation services that include, but are not limited to, project management, change management, and software configuration management for the successful delivery of the solution,
- SAAS based system: The system/solution must be 100% cloud-based SaaS offering with no components requiring on-site software installations, nor should there be a need to have any in of VPN or dedicated access to specific vendor hosted servers.
- The system must be 100% browser based specifically supporting Microsoft’s Edge browser.
- The system must be able to support Microsoft Azure AD based Single Sign-On (SSO) and account management. Microsoft Endpoint Manager (InTune) and Microsoft Teams (request capture, user interaction, self service bots),
- Service Request management: The system must have Service Management capabilities.
- Problem management: The system must have Problem Management capabilities that help identify and manage the causes of incidents, thereby minimizing the future recurrence of similar incidents
- Incident management: The system must have Incident Management capabilities that facilitate incident capture, reporting, communication, tracking, resolution, and closure.
- Knowledge management: The system must have a comprehensive knowledge management capability that allows for gathering, analyzing, storing, and sharing knowledge that is created within the IT Service Desk.
- Enterprise service management: The system must have the capability to apply IT Service Management to other business areas within the organization
- Asset management: The system must have a robust Asset Management capability to be able track the lifecycle of all assets. Use of bar codes to tag and track devices is required.
- Self-service portal: The solution must have a self-service portal where end users can securely report/log incidents and requests and follow-up on the status / life-cycle of their requests.
- Mobile application for end users and technicians: The solution must have a responsive mobile front end for both service technicians and end users who report incidents and request services.
(2) All the questions must be submitted no later than January 21, 2022.
[C] Eligibility:
Onshore (Canada organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 14,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$