Posted Date : February 28,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-31845
Government Authority located in Ontario; Canada based organization looking for expert vendor for customer relationship management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide an enterprise software as a service customer relationship management software implementation partner to modernize service delivery as part of its Customer Service Strategy,
- The solution will be implemented and rolled out in a series of systematic phases starting with an early adopter group of call centres, counters, and downstream service areas, followed by potential city-wide implementation and integration,
- As part of the implementation of the city's customer service strategy, a city-wide CRM and knowledge base solution will help improve customer interactions, with a 360-degree view of the customer, the city will be better positioned to transform how residents reach the city, how city representatives access information, and how customers can easily submit, monitor and track their requests online. in future, the city will also be better equipped to make data-informed decisions and continue to refine its approach to customer service excellence through ongoing improvements.
(2) All the questions must be submitted no later than March 24, 2020.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 07,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-31845
Government Authority located in Ontario; Canada based organization looking for expert vendor for customer relationship management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide an enterprise software as a service customer relationship management software implementation partner to modernize service delivery as part of its Customer Service Strategy,
- The solution will be implemented and rolled out in a series of systematic phases starting with an early adopter group of call centres, counters, and downstream service areas, followed by potential city-wide implementation and integration,
- As part of the implementation of the city's customer service strategy, a city-wide CRM and knowledge base solution will help improve customer interactions, with a 360-degree view of the customer, the city will be better positioned to transform how residents reach the city, how city representatives access information, and how customers can easily submit, monitor and track their requests online. in future, the city will also be better equipped to make data-informed decisions and continue to refine its approach to customer service excellence through ongoing improvements.
(2) All the questions must be submitted no later than March 24, 2020.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 07,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$