Posted Date : November 22,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : EXTRA-6938
Government authority located in Ontario; Canada based organization looking for expert vendor for employee assistance program services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide employee assistance program services to be provided by the Contractor are the following:
• Intake Services: - Document employee or family member’s contact information, the employee status, their worksite and area of residence, ensuring the employee is currently employed by the CRA, obtain emergency contact information from the client prior to proceeding with further with the intake service, Calls requiring immediate intervention will be transferred directly and without interruption to a professional counsellor, such as in cases of critical incident or crisis situations. These calls will be considered counselling cases as soon as there is direct contact between the client and a professional counsellor, Create Client Case Files.
• Counselling Services: - Off-site counselling services outside the CRA’s facilities at a suitable time and location. The first counselling session should occur within ten (10) business days of the client contacting the Contractor unless unforeseen circumstances arise, Face-to-face counselling involves direct contact between the client and the professional counsellor, engaged in back and forth conversation, where both parties work collaboratively to resolve identified issues and concerns. Face-to-face counselling is the preferred method of delivery for counselling service, E-counselling is not appropriate for all types of situations and should only be presented to the client as an option and not as a recommendation, ensuring the choice remains with the client. The Contractor will avoid targeted promotional campaigns for e-counselling services, Telephone counselling should not be used as a standard process but rather only in exceptional instances where it is absolutely required, or when requested by the client.
• Crisis Intervention Counselling: - The Contractor shall provide access to professional counsellors for crisis intervention counselling 24 hours per day, 365 days per year, through the toll-free telephone number. If clients reach the intake counsellor, who recognizes the call as requiring immediate intervention, the call will be transferred directly and without interruption to a professional counsellor. If clients reach an after-hours voice automated system, they must be able to be connected directly with a professional counsellor within one button push.
• Professional Consultation / Advisory Services: - The Contractor shall provide professional consultation services to managers and union representatives to assist them in helping employees deal with personal, health or work-related issues that may be affecting an employee’s work performance and well-being.
• Critical Incident Stress Management: - The CRA EAP defines a critical incident as any situation outside the range of normal experience that causes unusually strong emotional or physical reactions that could interfere with one’s ability to function either at the scene or later. Examples of critical incidents could include natural disasters, assaults or accidents, experiences of death and loss, and witnessing tragedy.
• Promotion, Information and Educational Sessions: - Providing on-site EAP orientation sessions to employees upon request from the Project Authority or authorised representative, Co-delivering training sessions for union/management representatives (developed by the CRA) upon request of the Project Authority, Providing each CRA location listed under Section 5 Population Covered, with promotional and information material, such as, but not limited to, brochures, wallet cards, fridge magnets, or other promotional items, Displaying all relevant EAP contact information on the Contractor’s website.
• Program Monitoring and Quality Control Services: - The Contractor shall attend, upon request from the Project Authority, local EAP Advisory Committee meetings.
- Marking: EAP Client Case Files shall be designated sensitive and marked as PROTECTED-EAP.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 10,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : EXTRA-6938
Government authority located in Ontario; Canada based organization looking for expert vendor for employee assistance program services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide employee assistance program services to be provided by the Contractor are the following:
• Intake Services: - Document employee or family member’s contact information, the employee status, their worksite and area of residence, ensuring the employee is currently employed by the CRA, obtain emergency contact information from the client prior to proceeding with further with the intake service, Calls requiring immediate intervention will be transferred directly and without interruption to a professional counsellor, such as in cases of critical incident or crisis situations. These calls will be considered counselling cases as soon as there is direct contact between the client and a professional counsellor, Create Client Case Files.
• Counselling Services: - Off-site counselling services outside the CRA’s facilities at a suitable time and location. The first counselling session should occur within ten (10) business days of the client contacting the Contractor unless unforeseen circumstances arise, Face-to-face counselling involves direct contact between the client and the professional counsellor, engaged in back and forth conversation, where both parties work collaboratively to resolve identified issues and concerns. Face-to-face counselling is the preferred method of delivery for counselling service, E-counselling is not appropriate for all types of situations and should only be presented to the client as an option and not as a recommendation, ensuring the choice remains with the client. The Contractor will avoid targeted promotional campaigns for e-counselling services, Telephone counselling should not be used as a standard process but rather only in exceptional instances where it is absolutely required, or when requested by the client.
• Crisis Intervention Counselling: - The Contractor shall provide access to professional counsellors for crisis intervention counselling 24 hours per day, 365 days per year, through the toll-free telephone number. If clients reach the intake counsellor, who recognizes the call as requiring immediate intervention, the call will be transferred directly and without interruption to a professional counsellor. If clients reach an after-hours voice automated system, they must be able to be connected directly with a professional counsellor within one button push.
• Professional Consultation / Advisory Services: - The Contractor shall provide professional consultation services to managers and union representatives to assist them in helping employees deal with personal, health or work-related issues that may be affecting an employee’s work performance and well-being.
• Critical Incident Stress Management: - The CRA EAP defines a critical incident as any situation outside the range of normal experience that causes unusually strong emotional or physical reactions that could interfere with one’s ability to function either at the scene or later. Examples of critical incidents could include natural disasters, assaults or accidents, experiences of death and loss, and witnessing tragedy.
• Promotion, Information and Educational Sessions: - Providing on-site EAP orientation sessions to employees upon request from the Project Authority or authorised representative, Co-delivering training sessions for union/management representatives (developed by the CRA) upon request of the Project Authority, Providing each CRA location listed under Section 5 Population Covered, with promotional and information material, such as, but not limited to, brochures, wallet cards, fridge magnets, or other promotional items, Displaying all relevant EAP contact information on the Contractor’s website.
• Program Monitoring and Quality Control Services: - The Contractor shall attend, upon request from the Project Authority, local EAP Advisory Committee meetings.
- Marking: EAP Client Case Files shall be designated sensitive and marked as PROTECTED-EAP.
[C] Eligibility:
- Onshore (Canada Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 10,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$