SW-25971 - Canada (Ontario) - Customer Relationship Management Assessment - Deadline August 13,2019

Posted Date : July 16,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-25971
Government Authority located in Ontario; Canada based organization looking for expert vendor for customer relationship management assessment.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide customer relationship management assessment.
- Customer relationship management solution be pursued by the town that provides case management and workflow capabilities, integrates with web and smartphone channels to provide ability to self-services, includes dashboards and management metrices
- Ability to track and monitor complaints and their resolution
- Customer relationship management must support bi-directional back-end integration, so that it can hand off requests to the work management or permitting system and receive updates as case are updated by staff
- Identify common requirements and promote standardizes process
- Integration with current it system
- Identify process which can be standardized among all areas to increases effectiveness and utilization of application software
- Identify technology system option for customer relationship management
- Develop a customer relationship management strategy and action plan.
(2) All questions must be submitted no later than July 31, 2019.
(3) The term of the contract will be one year.
[C] Eligibility:
Onshore (Canada Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: August 13,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$